SMS (Text) Terms of Service for mscripts and IU Health

mscripts customers can opt-in to receive SMS notifications from various mscripts mobile offerings as a convenience to you, our customers.  SMS notifications are provided as part of the mscripts prescription management service under the  mscripts Terms of Service. These SMS notifications include standard rate alerts for patients of IU Health. Notifications include prescription pick-up and refill reminders, prescribed dosage reminders, health messages and error alerts. Users can also request a prescription refill, see the status of a prescription refill or locate a nearby pharmacy. Users can receive 50 messages per month.

Message and data rates may apply per CCS-85 of MMA Guidelines to all SMS messages sent to and generated by mscripts Mobile customers for mscripts Mobile SMS notifications. Those customers who choose to receive reminders via Short Message Service (“SMS”) to their mobile phones must review and agree to these additional terms of service:

  • Message and data rates may apply per CCS-85 of MMA Guidelines for SMS messages. If you are receiving SMS messages from mscripts, LLC (“mscripts”, “we”, or “us”), you should check with your carrier on the price/package of SMS messages available with your rate plan. Your carrier may impose message or charge limitations on your account that are outside our control. All charges are billed by and payable to your mobile service provider.
  • Alerts sent via SMS may not be delivered to you if your phone is not in range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within a coverage area, factors beyond the control of your wireless carrier may interfere with message delivery, including the customer's equipment, terrain, proximity to buildings, foliage, and weather. You acknowledge that urgent alerts may not be timely received and that your wireless carrier does not guarantee that alerts will be delivered.
  • You represent that you are the owner or authorized user of the wireless device you use to subscribe for the service, and that you are authorized to approve the applicable charges.
  • We will not be liable for any delays or failures in your receipt of any SMS messages as delivery is subject to effective transmission from your network operator and processing by your mobile device. SMS message services are provided on an AS IS, AS AVAILABLE basis.
  • You shall not damage, impair, interfere with or disrupt the service or its functionality.
  • Data sent by mscripts via SMS is sent using standard text protocols and any illegal interception or manipulation data by a third party will not be responsibility of mscripts or their mobile service provider.
  • We reserve the right to alter charges and/or these terms and conditions from time to time. We may suspend or terminate the service to you if we believe you are in breach of our terms and conditions. Your service is also subject to termination in the event that your wireless service terminates or lapses. We may discontinue the service at any time.
  • Customers can send STOP to the number 25166 to stop this service at any time. 
  • Help is available at http://iuhealth.mobilepharmacyhelp.com.
  • To receive help, send HELP to 25166.
  • Data obtained from you in connection with this SMS service may include your cell phone number, your carrier’s name, and the date, time and content of your messages and other information that you may provide. We may use this information to contact you and to provide the services you request from us, and to otherwise operate, develop and improve the service. For more information, please refer to the mscripts and  IU Health Privacy Policies listed below.  Your wireless carrier and other service providers may also collect data about your SMS usage, and their practices are governed by their own policies.
  • Customers can contact mscripts Mobile customer service at  (877) 301-7776 toll free, or customers can send an email to iuhealthsupport@mscripts.com.
  • The text messaging solutions provided by mscripts are available on all the network providers listed here.
    ACS Wireless Epic Touch Plateau Wireless
    AIO Wireless Farmers Mutual Telephone Co Revol Wireless
    All West Communications GCI Communications Silver Star PCS
    Alltel AWCC Golden State Cellular SouthernLinc Wireless
    Appalachian Wireless Google Voice Snake River PCS
    AT&T Illinois Valley Cellular Sprint
    Bluegrass Cellular Inmix Wireless Sprocket Wireless
    Boost (iDen) Inland Cellular SRT Wireless
    Boost Unlimited (CDMA) iWireless Strata Networks
    Breakaway Wireless MetroPCS Syringa Wireless
    C Spire Mobi PCS Thumb Cellular
    Carolina West Wireless Mobile Nation T-Mobile
    Cellcom Mosaic Telecom Union Wireless
    Cellular One of East Central Illinois MTA Wireless United Wireless
    Cellular One of Montana Nex-Tech Wireless U.S. Cellular
    Cellular One of NEPA Northwest Missouri Cellular US Chariton Valley Cellular
    Chat Mobility nTelos Wireless Verizon Wireless
    Cincinnati Bell Nucla-Naturita Telephone Co Viaero Wireless
    Cricket Communications Panhandle Telecommunications Virgin Mobile USA
    CTC Peoples Wireless

    West Central Wireless
    Duet Wireless Pine Cellular
    Element Mobile Pioneer Cellular
  • mscripts operates the Service in conjunction with its pharmacy partners. The Privacy Policies that apply to your use of the Service are the mscripts Privacy Policy, and the Privacy Policy of the pharmacy from whom you purchase your prescriptions, and you should review the website of the pharmacy for the applicable Privacy Policy. The related Privacy Policy is available here: https://iuhealth.org/legal-notices/privacy-policy.
  • Your network carrier is not liable for delayed or undelivered messages.